Customer Service

• Ordering Information

  You may submit an order using the shopping cart and secure order form provided, by calling us, e-mail or regular mail.

  We accept most major credit cards, certified check or money order, and your order will be shipped within 48 hours of receiving a credit card approval. If you send a personal check, we must wait until the check clears before the order is shipped. Orders that require labor can take 10 to 15 working days before shipment.

• Contact Information

  You may contact us at our parent company by:
  • Toll Free Telephone: (888)-825-7589 (10am - 8pm Mountain Time) Mon-Sat
  • Telephone: (720)-870-5523 (10am - 8pm Mountain Time) Mon-Sat
  • Online: Comments and Feedback Form
  • mail: Music Hut
    PO Box 879
    Parker, CO 80134-0879 (USA)
    
  • e-mail: Because people who send spam e-mail harvest e-mail addresses off web pages like ours, we no longer publish our e-mail address online.

• Shipping Policy

  All orders sent are insured and will require a signature on delivery. Orders may be shipped by US mail, Express Mail Service or Federal Express. Some countries may charge additional tarifs, duties, customs charges or taxes. These will be the responsibility of the recipient for payment and will be billed as such.

  Shipping and Handling Charges:
  

  • United States, $6.00 (US Priority Mail - for orders under $50 only)
  • United States, $FREE (US Insured Priority Mail - for orders $50 and over, and less than $600 only)
  • United States, $FREE (US Registered Mail - required for U.S. Shipments over $600)
  • United States, $21.00 (Express Mail Service)
  • United States, $25.00 (Federal Express)
  • International, $16.00 (International Priority Mail)
  • International, $25.00 (International Express Mail)
  • International, $50.00 (Federal Express)

  

• Catalog

  We don't have a printed catalog, sorry.

• Return Policy and Hut Music & Electronics Guarantee

  We want you to be completely satisfied with your order, however you may return it for refund within 15 days of receipt. Items returned must be in original condition. Ship returned items prepaid and insured to the address on the packing slip. Please return the packing slip, along with a note stating the reason for the return. Shipping charges are non-refundable and we cannot accept COD packages.

• Unclaimed Goods

  Items that are returned to us by a shipper as "unclaimed" will be held for thirty (30) days. During that period we will attempt to contact you, and will resend the items for additional shipping charges. If you fail to respond to our contact(s) within the 30 day period, the items will be returned to our inventory to be resold without refund.

Last updated December 7, 2007
Copyright © 1995-2007 Hut Music & Electronics. All rights reserved.